At Corvexa LLC, we want customers to have a clear and straightforward process for returns, exchanges, and refunds. This Refund & Return Policy explains the conditions and procedures that apply to eligible purchases made through our website.
1. Return Period
Eligible products may be returned within 30 days of the delivery date.
To qualify for a return, the product should be unused, in its original condition, and returned with its original packaging and accessories, where applicable. Products that have been used, damaged after delivery, modified, or otherwise affected in a way that prevents resale may not qualify for a return.
Certain products may be subject to additional return requirements based on their nature or condition.
2. Return Conditions
Before returning an item, please contact us to request return instructions.
A return may generally be accepted when:
- The return request is submitted within 30 days of delivery.
- The product is unused and in its original condition.
- The product includes its original packaging, accessories, and applicable documentation.
- The product has not been altered, damaged, or otherwise made unsuitable for resale.
We reserve the right to review the condition of returned merchandise before approving a refund or exchange.
3. Returns for Quality Issues or Incorrect Items
If you receive an item that is defective, damaged upon arrival, or different from the item you ordered, please contact us promptly after delivery.
Please provide your order number and a description of the issue. Photographs or other relevant information may be requested to help us evaluate the situation.
If the issue is confirmed to be attributable to a product quality problem or an incorrect item sent by us, we will provide appropriate return instructions and may cover the applicable return shipping cost.
4. Non-Quality Returns
For returns that are not related to a product defect, damage, or fulfillment error, the customer may be responsible for the applicable return shipping costs.
The original shipping charge, if any, may not be refundable for a non-quality-related return.
5. Exchanges
We may accept exchanges for eligible products within 30 days of delivery, subject to product availability and the conditions of this policy.
To request an exchange:
- Contact us before sending the product back.
- Provide your order number and the reason for the exchange.
- Follow the return instructions provided by our customer support team.
- Return the eligible product in accordance with the return conditions.
- Once the returned item has been received and reviewed, we will arrange the replacement when the requested product is available.
If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund where applicable.
6. Return Process
To start a return or exchange, please contact us at [email protected] or 629.935.8560.
Please include:
- Your name
- Order number
- Product name
- Reason for the return or exchange
- Relevant photographs or other information, when applicable
Do not send a return to the address below until you have received return instructions from us.
7. Return Address
Approved returns should be sent to:
Corvexa LLC
1009 Signal Rd Apt A
Signal Mountain, TN 37377
United States
Please ensure that the return package includes sufficient information to identify the original order.
8. Refund Processing
Once your returned product has been received and inspected, we will review the return and notify you whether the refund has been approved.
Approved refunds are generally processed within 3–5 business days after the return has been approved.
Refunds will normally be issued to the original payment method used for the purchase. After we process the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
9. Refund Amount
For an approved return, the eligible product purchase amount will generally be refunded.
For non-quality-related returns, original shipping charges, if applicable, may not be refundable, and the customer may be responsible for return shipping costs.
For confirmed defective, damaged, or incorrectly fulfilled orders, we will review the circumstances and provide an appropriate resolution in accordance with this policy.
10. Items Not Eligible for Return
A return may be refused when an item:
- Is returned after the 30-day return period.
- Shows signs of use that affect its resale condition.
- Has been damaged through misuse, improper installation, modification, or neglect.
- Is missing essential original components or accessories.
- Is returned without following the required return process.
Additional restrictions may apply where required by the nature of a particular product or applicable law.